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FAQ's

Step 1: Consultation

Contact us and describe the issue. We'll confirm if remote repair is suitable for your situation.

Step 2: Secure Connection

You’ll grant us secure access to your computer or device using trusted remote software.

Step 3: Diagnosis

Our technicians will perform a detailed scan of your system to identify the root cause of the problem.

Step 4: Perform Repair

Once diagnosed, our tech will proceed to provide the requested services needed for your PC or telephone

Step 5: Consultation

Once completed, the tech will explain all the work performed and, if necessary, provide suggestions to maintain your devices performance over time.

We start by diagnosing your device to identify the type and severity of the infection. Once identified, our technicians remove all malware, viruses, spyware, and other threats. After the cleanup, we optimize your system to ensure smooth performance and provide advice on how to prevent future infections.

Yes, we specialize in remote virus removal! Our technicians securely connect to your device via an encrypted online session, allowing us to diagnose and remove threats without you needing to leave your home or office. All you need is an internet connection, and we’ll guide you through the simple setup process to get started. Remote repair is safe, efficient, and perfect for most virus and malware issues.

The time required depends on the extent of the infection and the complexity of your system. On average, it can take between 30 mins or up to 1 hour for a thorough cleanup. Severe cases might take longer, but we’ll keep you updated throughout the process.

Absolutely! Protecting your data is our priority. While some infections may damage files, our team uses advanced techniques to preserve and recover your data whenever possible. We’ll also recommend data backup solutions to protect you in the future.

After the repair, we’ll inform you on how to secure your system by installing or updating your antivirus software. If you purchase antivirus protection from us, we’ll handle the installation and configuration to ensure maximum protection. Additionally, we’ll guide you on safe browsing habits and provide tips to avoid future infections. You can also explore our subscription plans for ongoing monitoring and support to keep your devices secure long-term.

Virus and Malware Service

We offer support for Microsoft Windows and Office, Adobe Cloud applications, printers, Wi-Fi networks, data backup systems, and VoIP phone configurations, and more.

Absolutely! We assist with installing, troubleshooting, and optimizing Adobe Cloud applications like Photoshop, Illustrator, Premiere Pro, and more. Additionally, we provide guidance for graphic design, audio editing, and video production tasks to help bring your creative projects to life.

Yes, we provide step-by-step guidance to connect your printer to your devices or a wireless network for seamless printing.

Yes, we help set up reliable data backup systems to ensure your files are protected. Our services include configuring automatic backups, setting up cloud storage solutions, and guiding you through best practices for data protection. Whether you need to back up important documents, photos, or entire systems, we ensure your data is safe and easily recoverable.

Yes, we assist with the setup, configuration, and troubleshooting of VoIP (Voice over IP) phone systems. Whether you’re looking to integrate a new VoIP service, optimize call quality, or fix connectivity issues, we can help you ensure your VoIP system is working efficiently for both personal and business needs.

Expert PC Tune-Up

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Our tune-up service optimizes your PC’s performance by removing unnecessary files, cleaning up the system, and updating software. We also remove viruses, malware, and security threats. In addition we provide a free 1 year subscription of Antivirus software to protect you from future threats.


The remote PC tune-up typically takes between 30 minutes to an hours, depending on the condition of your system. We access your PC remotely, diagnose issues, and perform the tune-up without the need for you to leave home or bring your device to a shop.

Yes, our tune-up service targets performance issues, improving speed and responsiveness by optimizing your system and eliminating unnecessary processes.


Yes, your data is completely safe during the tune-up process. Our technicians work remotely and follow strict protocols to ensure your personal information is protected. We perform all tasks with careful consideration, avoiding any alterations to your files, documents, or settings, and ensuring your privacy remains intact throughout the process.

Yes, we offer ongoing support to ensure your PC continues running smoothly. In addition, we provide Peace of Mind plans, which include regular maintenance, automatic software updates, and priority support to keep your system secure and optimized at all times.

Yes, we install and configure professional antivirus software as part of the tune-up service, providing you with 1 year of free protection to safeguard your system from viruses, malware, and other online threats.

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